Illusion Gas Log Fires

Parts & Service

Parts & Service

Your safety is our number one priority.

Important reminder to all of our loved and valued gas log fire clients, it is vital to the safety of your family to check and service your appliance once every 3-4 years.

Service Department

Monday to Friday: 9am to 5pm

Weekends & Public Holidays: Closed

Registed Service Agent

(ABN 12 256 499 792)
VBA Plumbing Licence : 33389
Factory 2, 61 Industrial Circuit,
Cranbourne West, 3177
Tel (03)9793 7520

Spare Parts

Spare Parts warehouse is located at:
145 South Gippsland Highway Dandenong South,Victoria 3175

Hours of operation for collection of parts:
Monday – Friday 10am – 4pm

Spare Part Warehouse

Spare Parts

(03) 9793 7520
145 South Gippsland Highway,
Dandenong South VIC

Opening Hours

Monday to Friday: 9am to 5pm
Weekends & Public Holidays: Closed
Xmas Closing Period: 22nd Dec – 8th Jan


For any spare part enquiries, please email

Installation / How To Guide

How to Videos

If you can't see a solution in any of the videos below, please check out our FAQs

Frequently Asked Questions

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