Product Registration

Terms of Warranty

Subject to the conditions below, Illusion Australia Pty.Ltd (ABN 35 005 834 784) trading as Illusion Gas Log Fires
warrants to the original purchaser that:

1. The firebox will be free from any defects in materials or workmanship for a period of ten (10) years from the original date of purchase of the product and pertaining to the commissioned installation location of the product .
2. All other parts will be free of defects in materials or workmanship for a period of one (1) year from the date of purchase and
3. At its option, Illusion Australia Pty.Ltd shall repair or replace the unit or any defective components during the period of the warranty.

Conditions of Warranty

* This warranty shall only apply:
a. To the original purchaser
b. Where the unit has been used under normal conditions
c. Where the unit has been installed and operated in accordance with the manufacturer’s instructions and directions
d. Where the unit has not been modified in any way
e. Where any previous servicing or repair has been carried out by or on behalf of the manufacturer and
f. If the warranty registration card has been completed and returned to All Australian Woodheaters Pty.Ltd within 21 days of purchase and the original purchase docket retained and produced.
* The company shall not be liable for any breakage of glass components, damage caused to the unit in transit or for any claim by person for incidental or consequential damages.
* Normal wear and tear items such as routine surface maintenance, door glass and refractory lining are excluded from this warranty
* Where repairs are appropriate, the purchaser shall be obliged to return to the dealer any removable defective parts for repairs. No Attempt to repair the fault should be made by the purchaser.
* The benefits contained in this warranty are in addition to all other rights and remedies which the purchaser may have under statute, but all other warranties (expressed or implied) are hereby excluded.
Installation NoteIt is important that you check and comply with State and Local Authorities prior to installing this product.

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