Illusion Gas Log Fires

Updated: 31 July 2025

1. What Personal Information We Collect

We may collect personal information including, but not limited to:

• Full name
• Email address
• Phone number
• Residential or business address
• Payment and billing information
• Product preferences or purchase history
• IP address and device information (when you visit our website)

2. How We Collect Your Information

We may collect personal information through:

• Contact forms and inquiries on our website
• Phone calls, emails, or in-person interactions
• Online orders and transactions
• Newsletter subscriptions and promotional campaigns
• Website analytics and cookies

3. Why We Collect Your Information

Your information is collected to:

• Respond to your inquiries or service requests      
• Process orders and payments
• Provide customer support
• Improve our website and services
• Send promotional materials or newsletters (if you have opted in)
• Meet our legal and regulatory obligations

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking tools to enhance your browsing experience. You can disable cookies via your browser settings, but this may affect site functionality.

5. Disclosure of Your Information

We may disclose your personal information to:

• Third-party service providers (e.g. delivery partners, payment processors)
• IT and web hosting providers
• Marketing platforms (for communications you’ve opted into)
• Legal or regulatory authorities if required by law

We do not sell or rent your personal information to third parties.

6. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Your information is stored in secure systems, and access is limited to authorised personnel only.

7. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe in accordance with the Privacy Act.

8. Marketing and Opt-Out

You may opt out of receiving marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these third parties.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised effective date.

11. Contact Us

If you have questions, concerns, or would like to make a privacy complaint, please contact:

Illusion Gas Log Fires

Email: sales@illusionfires.com.au

Phone: 03 9793 7520

Address: 145 South Gippsland Highway,
Dandenong South, VIC, 3175, AUS

Website: illusionfires.com.au