To safeguard you, your family and our employees, contractors and agents, and to minimise the potential spread of the novel coronavirus (COVID-19) in our community, we are following the guidelines of the Australian Department of Health regarding the provision of Customer Services.

Please review below questions prior to requesting service.

In the past 14 days has any resident of this address or other persons (such as family, friends, housemates, co-workers, etc.) that have had contact with any resident of this address, been;

• Displaying any of the following symptoms similar to the flu;
  – Fever
  – Cough
  – Shortness of breath
  – Breathing difficulties
• Exposed to a person who has tested positive to COVID-19?
• Have had a test for COVID-19 without a negative outcome?
• Returned from overseas?
• Placed in quarantine or self-isolation?

If your answer is “YES” to any of these questions, we will be unable to attend at your property at this point in time and therefore require you to contact us again 14 days hence, or when the answers to all the questions are NO.  Only then will we be able to attend your property to service your appliance.

Our service technicians follow the advice below when attending sites, in accordance with the guidelines issued by the Australian Department of Health:

• All technicians to sanitise themselves on arrival and when leaving customers’ homes
• Where practicable use protective personal equipment as may be required
• Practice social distancing of at least 1.5 meters;
• No handshaking
• The preferred Customer payment method is via electronic funds transfer – e.g. Credit Card (Visa or MasterCard).

All our service technicians also undergo a self-auditing process which includes disclosure about their current health and any potential exposure to COVID-19, and they have been advised not to attend customer sites if any symptoms exist or have been exposed to COVID-19.

Thank you for your understanding and again, we apologies for any inconvenience this may cause.