Book A Service2019-06-07T01:55:36+00:00

SUBMIT A SERVICE ENQUIRY


First name*

Email*

Address*

Post Code*

Type Of Service (Warrenty bookings will be confrimed by Illusion upon book request)*    

Type Of Issue *    

Please upload a photo of your fireplace


Message

Please enter the characters below

Gas Log Fires Perth - Realistic Range

It is vital to the safety of your family to check and service your appliance once every 3-4 years. If you are unsure when your last service was, please book a service online and we will provide you with all the relevant information.

How much is a general service for my gas heater?

A general service is $350.00 which includes:

•          Remove and clean fan

•          Remove and clean logs

•          Vacuum firebox, particularly the burner and gas jets

•          Vacuum all other areas

•          Clean the glass

•          Test all functions

•          Check for gas leaks

•          Carbon Monoxide test

(any replacement parts are not including in the price of a general service, these are extra on top of the general service cost)

 

How much is a Call Out to fix a problem with my heater?

For example. If you cannot light your pilot light, sync your remote and receiver or have a broken part on your heater you would like repaired, the cost for the call out fee is $150.00 plus any parts needed on top. If no parts are needed just the call out fee will be charged.

Installation Instructions & Videos

Fireplace Installation

Pilot Operation

Receiver Installation

Replace Batteries in your remote & receiver

 

“We could not find any other suppliers that had Australian made products at anywhere even close to the price that you had.

Anyway, we have had our Realistic installed now and just wanted to drop you a note to say that it looks even better than what we imagined. Everyone that comes over comments on how ambient the room is and how nice it is to share a wine in front of the fireplace. Thank you for looking after us and for all your help. We are delighted with the result and would be more than happy to recommend you to anyone who is renovating”.

MT logoMaria & Tony, MELBOURNE, AUSTRALIA

“As a volume builder, our relationships with our suppliers are vital. As you know, it is important that we are supplying our clients with quality products at competitive prices and our experience with Illusion has ticked all of the boxes as far as that goes. We like recommending Australian made to clients wherever possible and when we refer a client to Illusion, we know they are going to receive a quality product, with a longer warranty than most of the other gas log fires suppliers in the market.

On behalf of all of the team at GJ Gardner, we would like to thank you for your diligence, consistency and service. Keep up the good work”.

GJ logoAlan Mathewson, GJ GARDNER BUILDERS